Invoice or Account Information   How do I check my account balance?   Why don't I receive monthly statements anymore?   What if I have questions about my invoice?   What if I've been charged for a product I did not receive? Ordering or Product Information   How do I find technical information on a product?   How do I request the Lawson catalog?   I need to see an MSDS sheet on a product.   I need a price quote on a product.   How do I check the delivery status of my order?   How do I get in touch with my Lawson representative?   How do I return product? Payment Questions   Where do I send my payment?   If I qualify as a tax-exempt organization, where do I send my certificate?

Invoice or Account Information

How do I check my account balance?   back to top
Please contact your Lawson agent, or call 1-800-448-8985 to speak with a
customer service representative.

Why don't I receive monthly statements anymore?  back to top
As of September 2001, we only send monthly statements to accounts with an
overdue balance exceeding 30 days.

What if I have questions about my invoice?  back to top
If you have any questions regarding your invoice including pricing, a missing
or incorrect PO number, or to get a copy, please contact your Lawson agent or
call 1-800-448-8985 to speak with a customer service representative.

What if I've been charged for a product I did not receive?  back to top
Please contact your Lawson agent or call 1-800-448-8985 to speak with a
customer service representative.

Ordering or Product Information

How do I find technical information on a product?   back to top
If you're looking for specific information on a product, please consult the
online spec. sheet by using the search function at the top of this screen, or
by browsing the online catalog. You may also consult the online MSDS sheets for
additional data. If you need more information, please email your question to
engineering@Lawsonproducts.com or contact our engineering department at (847)
827-9666 Ext. 2386.

How do I request the Lawson catalog?  back to top
You can view the entire catalog online or you can request a paper catalog from
your Lawson agent. If you do not have an agent, please
click here to register and one will be assigned to you.

I need to see an MSDS sheet on a product.  back to top
MSDS sheets can be viewed online and printed right from the website by clicking
on MSDS under the Products tab on the menu bar above.

I need a price quote on a product.  back to top
If you're a registered user, please login. Then browse through the online
catalog for your desired product and a corresponding price. If you cannot find
your price, please contact your Lawson agent.

If you're an unregistered user and would like a price quote on a product,
please register and indicate on the registration form that you'd like a price
quote. A representative will then contact you and quote a price on the desired
product.

How do I check the delivery status of my order?  back to top
To find up-to-date information regarding the location of your order, please use
our UPS tracking system. You may also contact your Lawson agent or call
1-800-448-8985 to speak with a customer service representative.

How do I get in touch with my Lawson representative?  back to top
To be contacted by your Lawson agent, please click here and complete the
requested information or call 1-800-448-8985 to speak with a customer service
representative.

How do I return product?  back to top
Products in re-saleable condition can be returned within 120 days of original
receipt. To return a product, please contact your Lawson agent or call
1-800-448-8985 to speak with a customer service representative.

Payment Questions

Where do I send my payment?  back to top
For all US based Lawson payments effective 01/01/10, please remit to:

Lawson Products Inc
PO Box 809401
Chicago IL, 60680-9401

If I qualify as a tax-exempt organization, where do I send my certificate?  back to top
Tax exemption forms can be obtained from your state's website. Please remember
to thoroughly complete your state's Sales & Use Tax exemption form, including
the proper authorizing signature and your Lawson Account number when
submitting.

Send your completed certificates to Lawson in one of the following ways:

Fax: (847) 827-2084, Attn: Tax Administration

E-mail: tax.administration@lawsonproducts.com

Mail to:
Lawson Products
Attn: Tax Administration
1666 East Touhy Ave
Des Plaines IL, 60018




Can't find the answer to your question? Click here to ask Lawson, or call1-800-448-8985